Simple to Use

Our wizard makes map creation easy – helping you map customer journeys in simple steps.

Present and Share

Export journey maps to popular formats to share with external stakeholders.


Collaborate and share feedback with colleagues and stakeholders to fix real customer problems from within journey maps.

Email Notifications

Receive e-mail notifications and alerts when performance targets are not met.

Real-time VOC Management

Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK.


Link customer journey maps with feedback management systems, CRM, or Voice of Customer capturing tools.

Dynamic Dashboard

Track the performance of your touch-points through the dynamic dashboard – updated with live feeds of your customer’s feedback.

Detailed Reports

Export different types of reports comparing your different metrics across touchpoints and channels.


Download cross-industry journey map templates to save you time and effort.

Full Support Network

CSN have a support team ready to help you with any questions or queries you may have. Give us a test, get in touch below to find out more!

TICSI Endorsed

Mapovate is endorsed by The International Customer Service Institute (TICSI), a CSN Partner.

14 Day Free Trial

Get started on your journey to Customer Service Excellence with CSN and Mapovate. Get in touch below to get started with your 14 day free trial!

Get in touch!

We offer a 14 day free trial of Mapovate Software, and all the support you need to get started. If you have any questions, our support team is on hand to help out.

If you’d prefer to call us, you can reach the team on 01902 311641.

Existing Customers